Refund & Return Policy

At Miraaj Store, customer satisfaction is important to us. We strive to provide quality products and a positive shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order with Miraaj Store, you agree to the terms outlined in this policy.

Return Eligibility

Return Window

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, manuals, and promotional items, if applicable.

  • Not show signs of wear, damage, misuse, or alteration.

Miraaj Store reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain products may not be eligible for return, including but not limited to:

  • Personal care and beauty products that have been opened or used.

  • Items marked as final sale or non-returnable.

  • Gift cards and promotional items.

  • Products damaged due to customer misuse or negligence.

  • Customized or personalized products.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during delivery,

  • Defective upon arrival,

  • Incorrect compared to your order,

please notify us within 48 hours of delivery.

To help us process your request, you may be asked to provide:

  • Order details.

  • Photos or videos showing the issue.

  • Packaging images where applicable.

After verification, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Return Process

Step 1: Submit a Return Request

Contact our support team and provide:

  • Order number.

  • Product name.

  • Reason for return.

  • Supporting photos if required.

Step 2: Return Approval

Once your request is reviewed and approved, return instructions will be provided.

Returns sent without prior approval may not be accepted.

Step 3: Product Inspection

After the returned item is received, it will be inspected to verify eligibility.

Step 4: Refund Processing

If the return is approved, the refund will be processed according to the terms outlined in this policy.

Refund Policy

Eligible Refunds

Refunds may be issued when:

  • A return request is approved.

  • The product is unavailable after purchase.

  • A verified damaged or defective product is received.

  • An incorrect item is delivered.

Refund Method

Approved refunds will be issued using the original payment method whenever possible.

Depending on your payment provider, processing times may vary.

Refund Processing Time

Once approved, refunds are generally processed within 7–14 business days.

Actual posting times may vary depending on your bank, card issuer, or payment provider.

Shipping Costs

Return Shipping Costs

Unless the return is due to our error, customers may be responsible for return shipping costs.

Non-Refundable Charges

The following charges may not be refundable:

  • Original shipping fees.

  • Express shipping fees.

  • Handling charges where applicable.

Order Cancellation

Before Shipment

Orders may be canceled before they have been processed or shipped.

After Shipment

Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process outlined above.

Refused Deliveries

If an order is refused by the customer without a valid reason, any shipping, return shipping, handling, or administrative costs incurred may be deducted from any eligible refund amount.

Exchange Policy

We may offer exchanges for eligible products in cases such as:

  • Damaged items.

  • Defective products.

  • Incorrect items received.

Exchange availability is subject to stock availability.

If a replacement product is unavailable, a refund or store credit may be offered.

Fraud Prevention

Miraaj Store reserves the right to:

  • Refuse returns that appear fraudulent.

  • Limit return requests associated with excessive return activity.

  • Request additional verification before processing refunds.

Limitation of Liability

Miraaj Store's liability is limited to the purchase value of the product in question.

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Policy Changes

Miraaj Store reserves the right to modify, update, or replace this Refund & Return Policy at any time without prior notice.

Any updates will be posted on this page with a revised effective date.

Customer Satisfaction

Our goal is to ensure every customer enjoys a smooth and reliable shopping experience. We encourage customers to review product descriptions carefully before making a purchase and to contact support if assistance is needed.

Thank you for shopping with us. We appreciate your trust and are committed to providing quality products and excellent customer service.