Shipping Policy

At Miraaj Store, we are committed to delivering your orders efficiently and ensuring a smooth shopping experience. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information regarding the shipment of products purchased through our store.

By placing an order with Miraaj Store, you agree to the terms outlined in this Shipping Policy.

Order Processing

Processing Time

All orders are processed after successful payment confirmation.

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotional campaigns, or high-demand periods, processing times may be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation notification.

Shipping Coverage

Delivery Areas

Miraaj Store currently delivers across the United Arab Emirates (UAE).

Delivery availability may vary depending on the customer's location and the operational coverage of our shipping partners.

Estimated Delivery Time

Delivery times may vary based on location, product availability, and courier operations.

Standard Delivery

  • Major UAE Cities: 2–5 Business Days

  • Other Regions within UAE: 3–7 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Charges

Shipping fees, if applicable, will be displayed during the checkout process before the order is completed.

Shipping costs may vary depending on:

  • Delivery location

  • Product size and weight

  • Promotional offers

  • Order value

From time to time, Miraaj Store may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, tracking information may be provided where available.

Customers can use the tracking details provided to monitor the progress of their shipment.

Please allow some time for tracking information to become active after shipment confirmation.

Delivery Attempts

Our shipping partners may make multiple delivery attempts to successfully deliver your package.

To ensure timely delivery, customers are encouraged to provide accurate shipping information and remain available during the expected delivery period.

Failure to accept delivery after multiple attempts may result in the package being returned.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Miraaj Store is not responsible for delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect contact information

  • Failure to receive delivery

If an error is identified after placing an order, customers should notify us as soon as possible.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, certain circumstances may cause delays beyond our control, including:

  • Weather conditions

  • Public holidays

  • Customs inspections (if applicable)

  • Courier service disruptions

  • High order volumes

  • Technical issues

  • Force majeure events

Miraaj Store shall not be held liable for delays caused by such circumstances.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during transit, please contact our customer support team promptly.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Claims regarding damaged or missing items should be reported as soon as possible after delivery.

Multiple Item Orders

Orders containing multiple products may occasionally be shipped separately depending on:

  • Product availability

  • Warehouse location

  • Packaging requirements

In such cases, customers may receive separate shipments for the same order.

Delivery Refusal

If a customer refuses delivery without a valid reason, any applicable shipping costs, return shipping fees, or handling charges may be deducted from any eligible refund amount.

Order Status and Verification

For security purposes, Miraaj Store reserves the right to:

  • Verify customer information

  • Request additional order verification

  • Delay or cancel orders suspected of fraudulent activity

Customers will be notified if additional verification is required.

Force Majeure

Miraaj Store shall not be responsible for shipping delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Government actions

  • Transportation disruptions

  • Labor disputes

  • Public emergencies

  • Network or system failures

Policy Updates

Miraaj Store reserves the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

Contact Regarding Shipping

For any questions regarding shipping, delivery status, or order fulfillment, customers may contact our support team through the available communication channels listed on the website.